I need help with my order. How can I contact you?
The easiest and quickest way to contact us is via the Live Chat button at the top of the page. This will allow you to talk to one of our customer services representatives who will be able to assist with your query in real time. Live Chat is available Monday to Thursday from 9am to 5.30pm and Friday 9am to 5pm. Alternatively, fill in the form on our Contact Us page, or email us at enquiries@soletrader.co.uk.

What payment methods do you accept?
We accept PayPal, VISA, Mastercard, Visa Debit, American Express, Delta, Electron, Solo, and Maestro. We do not accept any other cards, nor do we accept cheques or cash.

Can I pay for my order using my gift card?
Yes, gift cards bought in-store or online can be used. 

How can I cancel my order?
To cancel your order please email us at enquiries@soletrader.co.uk, giving your name and order number and stating that you would like to cancel your order. Alternatively please call the Live Chat facility.

Why has my card been declined?
The most common cause for card failure is a mis-type of your information. We recommend that you try placing your order again, ensuring that you enter your details correctly. If your card is still being declined we suggest contacting your bank to see why they have stopped your order. Please feel free to contact us if you need further assistance. Please click here to see our contact details.

How do I return unwanted items?
Please see our returns page for more information.

What are UK standard and non-standard postcodes?
Generally speaking, UK non-standard postcodes are those outside mainland Britain - for example, the Channel Islands, Isle of Man, and Northern Ireland. Please click here to see our Delivery Options and Charges Help Page for more information.

Can I order from overseas?
We welcome overseas customers. Please click here to see our Delivery Options and Charges Help Page.

What is your exchange rate for overseas orders?
Please note that the prices shown in Dollars and Euros are for information purposes only. We only take payment in British Pounds Sterling (GBP). Your bank will handle the currency conversion if you use a foreign bank account.

Can I find out if you will be getting replacement stock on items?
If we are out of stock of a certain size or style when you view a product, you can click on the size you want and enter your email address. We will then email you if/when this item comes back in stock. Please contact us if you have any queries - click here to see our contact details.

Do you offer student discount?
No, unfortunately we don’t offer student discount of any type on our SOLETRADER OUTLET website.