- You will receive an email when the item is ready to collect. When collecting, please bring a copy of your order confirmation email.
- You will need to bring your payment card and need to show photo ID (passport or driving license, matching the name of the person who placed the order).
- We’d recommend checking the opening hours of the store before travelling.
- You have up to 90 days to collect your order.
See our Payments & Returns Help page for more details regarding returns to stores and our Collect+ service.
Please do not hesitate to contact us if you have any queries - by clicking on the LiveChat button in the bottom right of the page, or by using the form on our Contact Us page.